Title
An exploratory study on the perceived work stress by individual characteristics: The case of Egyptian hotels
Document Type
Article
Abstract
This paper explores the common work stress in a sample of Egyptian managers and employees. It investigates the differences and frequency of work stress by individual characteristics such as job level, gender and marital status. The researcher distributed a self-administered questionnaire to a sample of N = 140 managers and N = 400 front-line employees at 40 Egyptian five-star hotels. The results revealed that role conflict, role ambiguity and workload were the most common stressors for managers and employees. In addition, hotel managers experienced significantly more stress than front-line employees did. Female employees indicated significantly more stress than did their male counterparts. Some implications for practice are discussed such as recruiting employees who can function optimally even in stressful situations, which would help lower costs.
Publication Date
12-1-2015
Faculty
Faculty of Tourism and Hotel Management
Subject Area
Social Sciences, Business and International Management, Accounting
Indexed in Scopus
yes
Indexed in Web Of Science
yes
DOI
https://doi.org/10.1016/j.jhtm.2015.08.001
Volume
25
Keywords
Egypt, Front-line employees, Hotel industry, Managers, Work stress
ISSN
14476770
eISSN
18395260
Recommended Citation
Mohamed, Lamiaa Moustafa, "An exploratory study on the perceived work stress by individual characteristics: The case of Egyptian hotels" (2015). Faculty of Tourism and Hotel Management. 9.
https://pks.pua.edu.eg/tourism_publications/9